<tc>Panaca</tc> Punta Cana achieves an NPS of 99 and enters the world elite of customer satisfaction

Punta Cana, Dominican Republic - In less than a year of operations, Panaca Punta Cana has reached a rare milestone in the global tourism and entertainment industry: a Net Recommendation Index (NPS) of 99 out of 100 and a recommendation intention of 99.6%, according to its most recent satisfaction study corresponding to the period January-June 2026.

The result was obtained from 4,548 surveys conducted with national and international visitors and places the park at an extraordinary level of satisfaction. To put this achievement into perspective, various international benchmarks place brands recognized for the experience they offer their customers, such as Disney, Apple, and Netflix, at NPS ranges between 68 and 72 points, while luxury hospitality benchmarks like Ritz-Carlton hover around 84 points.

Panaca Punta Cana positions itself as a world-class tourist experience

In the tourism industry, a score above 70 is already considered world-class.
Visitors particularly highlighted the Living classrooms of Dominican Heritage Plaza, he Travesía World Show and the Dominican Party, experiences that have ratings higher than 4.9 out of 5.0, in addition to the cleanliness, organization and attention received during your visit.

The study also confirms the strength of the experience PANACA in Punta Cana: Recommendations from friends and family continue to be the main driver of new visits, followed by social media and tour operators, evidence of the high level of satisfaction generated by the park.

More than 27,000 visitors support an innovative tourism proposal

The research also shows the brand's growing reach. Although 77% of visitors come from the Dominican Republic, Panaca Punta Cana continues to attract tourists from markets such as the United States, Mexico, Spain, Venezuela, and Colombia. With over 27,000 visitors accumulated since its opening, Panaca Punta Cana is establishing itself as a unique offering within the Dominican Republic's tourism sector, integrating nature, education, culture, and entertainment into an experience that has turned its visitors into true brand ambassadors.

This content is supported and distributed by Eastern Television, regional media committed to promoting tourism, culture and development in Punta Cana and the entire Eastern Region.

About Panaca Punta Cana

Panaca Punta Cana This is the brand's first international expansion. PANACA, With over 25 years of experience, the park offers an experiential tourism and family entertainment experience that integrates nature, education, culture, and gastronomy in the Dominican Republic's premier tourist destination.

Methodological sheet
•  Measurement period: January-June 2026.
•  Surveys processed: 4,548 national and international visitors.
•  Methodology: Net Promoter Score (NPS).
•  Result obtained: NPS of 99 out of 100 and a recommendation intention of 99.6%.
•  International references: Comparisons are based on benchmarks and industry studies on customer experience published by specialized firms. The results of the benchmark companies may vary depending on the market and the measurement period.